Overnight Security Officer

Highgate Hotels•Fort Worth, TX

About The Position

The Safety and Security Officer protects and communicates with hotel guests and employees. The role patrols hotel premises to maintain security and to detect and report fire, security, and safety hazards or violations of hotel rules and regulations. The officer responds to emergencies and guest concerns, conducts investigations, monitors hotel activity, and helps maintain secure premises. The role requires standing throughout the shift, climbing and descending stairs, running, and the ability to physically deter individuals who pose a threat. Flexible and long hours may sometimes be required.

Requirements

High school diploma or equivalent; experience in a hotel or related field is preferred.
Ability to work flexible and sometimes long hours.
Ability to stand for the entire shift, climb and descend stairs, and run.
Ability to physically deter individuals who pose a threat to employees or guests.
Warm and friendly demeanor.
Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and resolving them.
Ability to understand and apply complex information and data from various sources to meet objectives.
Ability to maintain confidentiality and show initiative, including anticipating guest or operational needs.
Regular attendance and compliance with scheduling requirements, which vary according to hotel needs.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Heavy-work capacity: exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Use proper radio etiquette.
When not conducting property walks, remain in the Lobby area to maintain visual contact with the Front Desk/Night Auditor and the hotel’s front door.
Maintain and review the daily activity log, and keep guest and employee incidents confidential.
Brief Guest Services staff at the beginning and end of the shift.
Check identification of visitors and employees as necessary, and provide access to secured areas only to authorized personnel.
Observe the legal limitations of the position under applicable local, state, and federal ordinances.
Assist guests with reaching or entering their rooms according to hotel standards.
Respond to emergencies, including medical and security incidents and guest complaints; administer First Aid/CPR and the Heimlich Maneuver as necessary.
Investigate assault complaints and altercations, and assist outside agencies as necessary to maintain an effective liaison.
Know the hotel and guestroom locking systems; monitor TV cameras if applicable; challenge suspicious persons; and check for safety hazards.
Complete clear and concise incident and accident reports.
Monitor employees entering and leaving the building.
Investigate property losses, guest and employee accidents and illnesses, and crimes against the hotel.
Document all deliveries.
Patrol assigned areas to ensure they are secure and free of unauthorized persons and disturbances.
Provide escorts to people carrying money and fulfill other escort requests.
Issue and inventory pagers, radio equipment, and keys daily, if applicable.
Attend required hotel meetings and training, maintain regular attendance and proper uniform and nametag, and comply with hotel standards and regulations.
Support productivity, identify problem areas, help implement solutions, handle problems, anticipate guest or operational needs, and perform other duties requested by management.
Cross-train in other hotel-related areas as required.