Overnight Sales Associate

Rocky Top (CrossAmerica Partners) • Caryville, FL

13d • Onsite

About The Position

The Overnight Team Member manages store operations during the night shift, ensuring the store is clean, well-stocked, and secure while providing excellent customer service. The role requires attention to detail, handling cash and merchandise, and maintaining a safe and welcoming environment. The position involves working independently with minimal supervision during overnight hours and communicating relevant information to the morning shift and management team.

Requirements

• High school diploma or equivalent.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store, with attention to product placement and inventory levels.
• Ability to handle customer complaints and resolve issues calmly and professionally.
• Ability to balance multiple tasks effectively.
• Ability to stand for extended periods, up to 8 hours, walk throughout the store, and perform repetitive tasks.
• Ability to lift up to 50 pounds; frequently lift 10–25 pounds; and bend, squat, reach, and climb a ladder as needed.
• Ability to work in cold environments, including freezers and refrigerators.
• Ability to handle emergency situations and work alone with minimal supervision during overnight shifts.

Nice To Haves

• Previous experience in retail, customer service, or convenience store settings.
• Basic knowledge of point-of-sale systems, inventory software, and scheduling tools.
• Familiarity with office software such as Word and Excel.
• Food Handler Certification or similar food-handling certification, especially if the store sells prepared food.
• Alcohol Service Certification where applicable for stores selling alcohol and tobacco.

Responsibilities

• Greet and assist customers, answer questions, recommend products, and handle transactions accurately.
• Operate the point-of-sale system and process cash, credit, and debit card transactions.
• Address customer complaints and concerns professionally.
• Stay informed about products, promotions, and store policies.
• Clean, organize, and maintain the store, including sweeping, mopping, and wiping surfaces.
• Monitor stock levels; restock shelves and coolers; and organize merchandise.
• Set up and maintain product displays in line with promotions and product categories.
• Rotate perishable products, remove expired or damaged goods, help with inventory checks, and report discrepancies.
• Monitor store entrances and exits and report suspicious activity.
• Follow emergency procedures, including fire evacuation, first aid, and emergency contact protocols.
• Help prevent theft, monitor store activity, and ensure security systems are functional; report issues to management.
• Handle payments accurately, balance cash drawers, reconcile cash and sales, prepare deposits, and follow cash-handling procedures.
• Assist with inventory counts and audits.
• Follow safety guidelines, including proper lifting techniques and safe equipment use.
• Ensure compliance with applicable laws and health and safety codes, including requirements for age-restricted products.
• Communicate customer issues, inventory concerns, and other relevant updates to the morning shift.
• Work with store employees and management to support smooth operations.

Benefits

• Health insurance (full-time team members; part-time team members may also be eligible).
• Vacation (full-time team members).
• Holiday pay (full-time team members).
• 401(k) with employer match (full-time and part-time team members).
• Paid holidays (part-time team members).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED