Overnight Sales Associate

Rocky Top (CrossAmerica Partners) • Jellico, TN

9d • Onsite

About The Position

The Overnight Team Member manages store operations during the night shift, ensuring the store is clean, well-stocked, and secure while providing excellent customer service. The role requires attention to detail, the ability to handle cash and merchandise, and a commitment to maintaining a safe and welcoming environment for customers. The position may involve working independently with minimal supervision during overnight hours.

Requirements

• High school diploma or equivalent.
• Ability to work independently and responsibly during overnight hours.
• Strong communication and interpersonal skills.
• Basic math skills and ability to handle payments and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store with attention to detail.
• Ability to handle customer complaints and resolve issues professionally.
• Ability to balance multiple tasks effectively.
• Ability to stand for extended periods, up to 8 hours per shift.
• Ability to lift up to 50 pounds, frequently lift 10–25 pounds, and carry items across the store.
• Ability to bend, squat, reach, climb a ladder as needed, and walk throughout the store regularly.
• Ability to perform repetitive tasks and work in cold environments, including freezers and refrigerators.
• Mental focus and stamina to perform physical tasks throughout the shift.
• Ability to handle emergency situations.

Nice To Haves

• Previous experience in retail, customer service, or convenience store settings.
• Basic knowledge of POS systems, inventory software, and scheduling tools.
• Familiarity with office software such as Word and Excel.
• Food Handler Certification or similar certification, especially if the store sells prepared food.
• Alcohol Service Certification, where applicable.

Responsibilities

• Greet and assist customers, answer questions, provide product recommendations, process transactions, and address customer concerns professionally.
• Operate the point-of-sale system and handle cash, credit, and debit transactions accurately.
• Stay informed about products, promotions, and store policies.
• Clean, organize, and stock the store, including routine sweeping, mopping, and wiping surfaces.
• Monitor stock levels; restock shelves and coolers; organize merchandise; and maintain product displays.
• Rotate perishable products, remove expired or damaged goods, assist with inventory checks, and report discrepancies.
• Monitor store entrances, exits, customers, and store activity; report suspicious activity and security system issues.
• Follow emergency procedures, including fire evacuation, first aid, and emergency contact protocols.
• Balance cash drawers, reconcile cash and sales at shift end, prepare deposits, and follow cash-handling procedures.
• Assist with inventory counts and audits.
• Follow safety guidelines, including proper lifting and safe equipment use.
• Ensure compliance with applicable laws and health and safety codes, including rules for age-restricted products.
• Communicate relevant customer, inventory, and operational updates to the morning shift team.
• Work with other store employees and management to support smooth operations.
• Perform seasonal snow removal as needed.

Benefits

• Health insurance for eligible full-time team members; part-time team members may also be eligible.
• Vacation for full-time team members.
• Holiday pay for full-time team members; part-time team members are eligible for paid holidays.
• 401(k) with employer match for full-time and part-time team members.
• Competitive benefit package for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED