Overnight Operations Manager - Wauwatosa, WI

Meijer•Wauwatosa, WI

9d•Onsite

About The Position

The Overnight Operations Manager is responsible for team member engagement within their span of care, including recognition, feedback and coaching, performance management, training and development, and succession planning. The role directs Leads and Team Leaders and is accountable for area operations and financial results, including shrink, productivity, safety, scheduling and staffing forecasts, and resolving team member and customer conflicts. The manager identifies and implements process improvements and serves as a steward of Meijer culture. The position also oversees execution of corporate plans and store compliance, supports onboarding and career development, and ensures daily work is assigned and training needs are addressed. Other duties may be assigned as required.

Requirements

Bachelor’s degree or equivalent experience.
At least 4 years of retail/grocery or customer service experience.
Passion for providing industry-leading service.
Ability to communicate clear and precise direction to team members.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to lead an organization that practices working safely at all times.
Proactive and creative thinking applied to the business.
Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
Strong business acumen.
Innovative attitude and commitment to helping Meijer set the industry standard.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Progressive leadership experience.

Responsibilities

Engage with team members to ensure appropriate onboarding, training, development, coaching, and feedback.
Identify talent and conduct career discussions to support store staffing and a diversified talent pipeline for team member and leadership roles.
Hold candid discussions with team members to uphold Meijer standards and support their growth within the organization.
Oversee execution of corporate plans and manage area operations and financial results, including P&L budget line items, to maximize sales and productivity.
Drive safety, compliance, and overall condition management throughout the store.
Ensure Team Leaders and Leads provide guidance, assign daily work, and identify team member training needs.
Identify and implement process improvements.
Resolve team member and customer conflicts.
Perform other duties as assigned or required.