Overnight Manager | Radio Hotel NYC | Modus by PM Hotel Group

PM Hotel Group • New York, NY

31d • Onsite

About The Position

The Overnight Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. This role specifically oversees the Front Office functions during the overnight hours and acts as the Manager on Duty for all departments during overnight shifts.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer system.
• Remain professional at all times.
• Treat all guests and associates with courtesy and respect, under all circumstances.
• Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Nice To Haves

• Assist with breakfast bar set-up if needed

Responsibilities

• Run audit reports/journals from the front office system, point of service, and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for next day operations.
• Perform all functions of a GSA as needed, including checking in guests, answering incoming lines, taking reservations, etc.
• Assist with breakfast bar set-up if needed.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed