Assistant Guest Services Manager | Hotel Hive | Modus by PM Hotel Group

PM Hotel Group•Washington, DC

4d•$52,000 - $55,000

About The Position

Hotel Hive is seeking an Assistant Guest Services Manager to oversee daily, weekly, and monthly front office operations, deliver exceptional guest service, and inspire and motivate team members. The role calls for a highly organized hospitality professional who is committed to personal and team development and creating personalized guest experiences. The Assistant Guest Services Manager serves as the manager on duty during assigned shifts and takes responsibility for decisions made during those shifts. The position is hands-on and may involve supporting all three shifts, including days, nights, weekends, and holidays. The manager leads, coaches, trains, and develops the team; helps maintain a positive and supportive colleague environment; and collaborates across the organization to plan and deliver the guest experience. This is a full-time, exempt, salaried position reporting to the Rooms Manager. The stated salary range is $52,000–$55,000. Hotel Hive, which opened in January 2017 as Washington, DC’s first Micro Hotel, combines modern innovation with historic character. The hotel emphasizes interactive, exceptional, and personalized service and aims to provide guests with a restful, unique, and innovative experience.

Requirements

Have 1–2 years of hotel experience, including at least 1 year in a supervisory or leadership role.
Demonstrate professionalism and exceptional verbal and written communication skills.
Have experience coaching, mentoring, and leading others.
Have in-depth knowledge of the local neighborhood and city.
Be able to use computers, databases, and property management systems, train team members to use them, and handle funds reliably.
Be comfortable giving and receiving feedback professionally across organizational levels.
Have knowledge of Microsoft Office.
Have open availability and be prepared to work varied shifts, weekdays, weekends, and holidays.
Have a passion for hospitality and providing excellent guest service.

Responsibilities

Serve as the manager on duty during assigned shifts and take responsibility for decisions made during those shifts.
Participate in day-to-day operations and adjust schedules as needed to support all three shifts.
Lead by example and demonstrate accountability and integrity.
Provide leadership across day, night, weekend, and holiday shifts.
Lead the team in personalizing guest experiences and connecting guests with local experiences.
Maintain a positive, supportive environment that promotes colleague engagement.
Coach, develop, and train team members in the service culture, vision, and ethos.
Collaborate across organizational levels and plan the guest experience from beginning to end.
Support the colleague experience, prepare the team for success, and adapt when plans or circumstances change.
Consider the broader impact of decisions on the team, hotel, and company.