Overnight Loss Prevention Officer | Security | FT

Omni Hotels & Resorts • Austin, TX

2d • Onsite

About The Position

The Overnight Loss Prevention Officer ensures the safety and security of hotel guests and employees, enforces hotel policies and procedures, and records assigned tasks. The officer prepares accurate incident and accident reports in the format specified by the Director of Loss Prevention. The position also supports hotel operations by responding to safety and security concerns, maintaining records, and assisting with investigations and emergencies.

Requirements

• Previous experience as a Loss Prevention Officer is strongly preferred.
• Communicate effectively by telephone, email, radio, and written reporting.
• Have basic computer knowledge.
• Remain calm and professional during stressful situations.
• Be able to stand and walk for the shift, including periods of up to four hours at a time.
• Be able to reach various areas of the hotel or resort rapidly when necessary.
• Be able to bend, stoop, squat, stretch, climb, and perform repetitive motions.
• Be able to routinely lift items weighing more than 15 pounds.
• Be able to push and pull carts and equipment weighing up to 250 pounds.
• Be able to move at a well-paced rate in limited spaces and reach hotel departments, locations, and grounds in a timely manner.
• Have the ability to grasp, write, stand, sit, walk, listen, hear, and maintain visual acuity as required for the role.
• Have the manual and finger dexterity needed to operate required equipment, including computers, printers, a 10-key adding machine, an electric typewriter, a multiline touch-tone phone, filing cabinets, fax machines, photocopiers, and a dolly.
• Be available to work overnight shifts, weekends, and holidays.

Nice To Haves

• Previous experience as a Loss Prevention Officer.
• First Aid/CPR Certification.

Responsibilities

• Observe and report on assigned duties.
• Keep accurate records and communicate using radio equipment.
• Record and report unsafe conditions while patrolling hotel property.
• Protect hotel, guest, and employee property.
• Maintain a professional attitude and appearance.
• Patrol hotel property to help ensure the safety of guests and employees and protect hotel assets.
• Respond to house calls and assist guests and associates with safety, security, and hotel operations.
• Initiate and follow up on investigations of crimes against property or persons.
• Assist sick or injured guests and associates, ensuring documentation, reports, and witness statements are completed promptly.
• Write incident and accident reports, monitor investigations through completion, follow up appropriately, and document contacts with guests, visitors, and employees.
• Maintain accurate records, including camera monitoring records, shift activity logs, the codebook, and records of employee and guest interactions.
• Monitor and distribute visitor and vendor access by issuing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests who require privacy when entering or leaving through heart-of-the-house areas.
• Maintain confidentiality when handling sensitive guest or associate issues.
• Assist a supervisor or director with checking alarm systems, including safety and fire alarms, and monitoring building doors, service areas, delivery areas, and grounds.
• Assist hotel management during emergencies by following hotel safety procedures and directing guests and associates to safety.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed