Overnight Loss Prevention Officer | Security | FT

Omni Hotels & Spas • Austin, TX

1d • Onsite

About The Position

The Overnight Loss Prevention Officer helps ensure the safety and comfort of hotel guests and employees, enforces hotel policies and procedures, and documents assigned duties. The officer prepares accurate incident and accident reports in the format specified by the Director of Loss Prevention. The role includes patrolling hotel property, responding to safety and security needs, monitoring access and security systems, conducting investigations, maintaining records, and assisting with emergencies.

Requirements

• Previous Loss Prevention Officer experience is strongly preferred.
• Able to stand and walk for the entire shift, including standing and walking for up to four hours at a time.
• Able to communicate effectively by telephone, email, radio, and written reports.
• Basic computer knowledge.
• Able to reach various areas of the hotel or resort rapidly when necessary.
• Able to bend, stoop, squat, and stretch for daily tasks.
• Able to routinely lift items weighing more than 15 pounds.
• Able to push and pull carts and equipment weighing up to 250 pounds.
• Able to work at a well-paced level in limited spaces and reach hotel departments, locations, and grounds in a timely manner.
• Able to perform tasks requiring grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
• Able to remain calm and professional during stressful situations.
• Able to work overnight shifts, weekends, and holidays.
• Manual dexterity to use and operate necessary equipment, including office equipment.

Nice To Haves

• First Aid/CPR Certification.

Responsibilities

• Observe and report on assigned duties, keeping accurate records and communicating with radio equipment.
• Record and report unsafe conditions while patrolling hotel property.
• Protect hotel, guest, and employee property and maintain a professional attitude and appearance.
• Patrol the property to support the safety of guests and employees and protect hotel assets.
• Respond to house calls and assist guests and associates with safety, security, and hotel operations.
• Initiate and follow up on investigations of crimes against property or persons; document investigations and ensure timely conclusions and follow-up.
• Assist sick or injured guests and associates, ensuring documentation, reports, and witness statements are completed promptly.
• Maintain records including camera monitoring, shift activity logs, codebooks, and guest and employee interactions.
• Monitor and distribute visitor and vendor access by issuing visitor badges.
• Conduct frequent bag checks of associates leaving the property.
• Escort and interact with special guests who require privacy when entering or exiting through back-of-house areas.
• Maintain confidentiality when handling sensitive guest or associate matters.
• Assist the supervisor or director with alarm-system checks and monitor building doors, service areas, delivery areas, and grounds.
• Assist hotel management during emergencies by following safety procedures and directing guests and associates to safety.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed