Overnight In Room Dining Server at The Whitby

Crosby Hotel • New York, NY

5d • Onsite

About The Position

The Whitby is seeking an enthusiastic, dependable, and communicative server for its Food & Beverage team. The role involves providing high-quality in-room dining service that reflects the hotel’s cuisine and product standards, reading guests’ needs, and creating memorable experiences. The server may also work in Mini Bar when necessary. Candidates should be prepared to work a flexible schedule that may include days, evenings, nights, weekends, and holidays.

Requirements

• Experience as a Room Service Server or as a Server in a hotel or fine dining restaurant.
• Experience serving in an upscale market.
• Strong food and beverage knowledge; wine and champagne knowledge is a plus.
• Knowledge of the Micros POS system preferred.
• Highly organized, dependable, enthusiastic, and able to communicate well.
• Able to work under pressure during high-volume service.
• Exceptional upselling techniques.
• Full understanding of New York City Health Department standards and regulations.
• Able to stand for a complete 8-hour shift, 5 days a week.
• Able to use a computer keyboard, mouse, telephone system, and point-of-sale system.
• Able to communicate verbally and in writing and use systems to document activities.
• Visual acuity to read menus and POS screens, take orders, review bills, and navigate restaurant areas.
• Able to balance dishes, bend, stoop, and reach while placing and retrieving service items.
• Able to multitask with attention to detail.
• Able to work a flexible schedule that may include days, evenings, nights, weekends, and holidays.
• Able to lift up to 25 pounds.

Nice To Haves

• Wine and champagne knowledge.
• Knowledge of the Micros POS system.

Responsibilities

• Provide attentive in-room dining service and create a memorable guest experience.
• Apply food and beverage knowledge, with wine and champagne knowledge considered a plus.
• Use effective upselling techniques.
• Follow all allergy procedures.
• Work well under pressure during high-volume service.
• Work in Mini Bar when necessary.
• Follow New York City Health Department standards and regulations.
• Take personal responsibility for punctuality.
• Use a point-of-sale system to enter and retrieve information and process customer orders and bills.
• Polish, mark, spot-check, and crumb tables; ensure tables are served and bussed properly.
• Balance dishes and place or retrieve plates, glassware, and other serving items.

Benefits

• Paid vacation, sick, and personal days
• Health, dental, vision, and life insurance plans
• Commuter benefits
• Holiday staff parties and staff appreciation events
• In-house uniform dry cleaning services
• Employee meals while on duty
• Departmental and company-wide incentive programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed