OVERNIGHT GROCERY

The Kroger Co.•Phoenix, AZ

12h

About The Position

The Overnight Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment. The role assists the department manager in meeting department sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy and the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position helps customers find and select grocery products, provides fresh and non-perishable ordered items, and keeps department merchandise labeled, stocked, and inventoried. The clerk checks product freshness and sell-by dates, monitors food safety and cooler temperatures, stays current on advertisements, and reports ordering or shipping discrepancies. The role also supports a welcoming store environment, follows safety and equipment-maintenance procedures, and reports accidents or unsafe conditions.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products, provide information about food specials, and recommend grocery items that meet their needs.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Maintain knowledge of department products and answer customer questions or make suggestions about products sold in the department and store.
Help create a welcoming environment where customers feel important and appreciated.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.