Overnight Grocery Clerk

Kroger•Bellingham, WA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves supporting grocery department operations, helping customers find products, maintaining product quality and freshness, stocking and labeling merchandise, and following food safety and safety procedures. The clerk also reports discrepancies, hazards, accidents, and equipment needing repair to the appropriate manager.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition, and subtraction.
Effective communication skills.

Nice To Haves

Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Recommend grocery items, help customers get the products they want and need, and inform them of grocery specials.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise and provide customers with fresh products they have ordered.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Ensure proper temperatures are maintained in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential job functions with or without reasonable accommodation.