Overnight Grocery Clerk

The Kroger Co.•Surprise, AZ

12d

About The Position

The Overnight Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The clerk assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The role supports the Customer 1st strategy, encourages excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Previous customer service experience.
Previous retail experience.

Responsibilities

Help customers discover products and answer questions about grocery items.
Inform customers of food specials and recommend grocery products to meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Provide customers with fresh and non-perishable grocery products they have ordered.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Maintain knowledge of department products and answer questions or make suggestions.
Create a welcoming environment by assisting customers with questions about products throughout the department and store.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.