Overnight Grocery Clerk

The Kroger Co. • Houston, TX

10d

About The Position

The Overnight Grocery Clerk provides exceptional customer service while helping maintain a safe, clean, and welcoming environment. The role supports department sales and profit goals, monitors quality assurance standards, and promotes the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety.

The clerk assists customers with product questions and recommendations, maintains grocery merchandise through labeling, stocking, and inventory, and checks product freshness and sell-by dates. The position also supports food safety, temperature monitoring, safety procedures, equipment maintenance, and communication of discrepancies, accidents, and repair needs to management. Clerks work cooperatively in a fast-paced environment and provide support to customers of varied ages and needs.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Previous customer service experience.
• Retail experience.

Responsibilities

• Help customers discover products, answer questions, and recommend grocery items and food specials.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Maintain knowledge of products sold in the department and respond to product questions.
• Create a welcoming environment for customers throughout the department and store.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate manager of items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict constructively.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to applicable plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed