Overnight Grocery Clerk

Kroger•Houston, TX

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage excellent customer service. Demonstrate respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The Grocery Clerk helps customers find products, communicates specials, recommends grocery items, and provides ordered fresh and non-perishable products. The role also involves checking product freshness and sell-by dates, labeling and stocking merchandise, maintaining inventory, reporting ordering or shipping discrepancies, following food safety requirements, and ensuring case and cooler temperatures and logs are maintained. The clerk stays informed about current and upcoming promotions and develops knowledge of department products to answer questions and make suggestions. The position requires cooperation in a fast-paced, sometimes stressful environment; constructive conflict management; honesty and integrity with customer and business information; and the ability to follow directions and seek assistance when needed. The clerk supports direct interactions with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products, answer questions, communicate food specials, and recommend grocery items.
Provide customers with the fresh and non-perishable grocery products they ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Build and maintain knowledge of department products to answer questions and make suggestions.
Help create a welcoming environment by answering questions about products throughout the department and store.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.