Grocery Clerk / Overnight
About The Position
The Grocery Clerk helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in meeting sales and profit goals and monitors quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves assisting customers with grocery products and recommendations; checking freshness and sell-by dates; labeling, stocking, and inventorying merchandise; monitoring food safety, cooler temperatures, and temperature logs; and maintaining product knowledge. The clerk also follows safety procedures, inspects equipment, reports problems and accidents to management, and works cooperatively in a fast-paced environment. Essential functions must be performed with or without reasonable accommodation.
Requirements
- Customer service skills.
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
- Ability to perform essential job functions with or without reasonable accommodation.
Nice To Haves
- Previous customer service experience.
- Retail experience.
Responsibilities
- Help customers discover products and answer questions about items sold in the department and throughout the store.
- Inform customers about food specials and recommend grocery items to help them find the products they need.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Provide customers with fresh and non-perishable grocery products they ordered.
- Label, stock, and inventory department merchandise.
- Report product ordering and shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow food safety regulations and guidelines.
- Maintain proper temperatures in cases and coolers and keep temperature logs.
- Maintain knowledge of department products and answer questions or make suggestions.
- Create a welcoming environment where customers feel important and appreciated.
- Follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate manager.
- Notify management of customer or employee accidents.
- Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
- Handle customer and business information honestly and with integrity.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
