Overnight Front Office Manager - Signia by Hilton Diplomat Beach Resort

Hilton • Hollywood, FL

4d

About The Position

The Overnight Front Office Manager oversees front office operations and leads the team in delivering memorable guest experiences. The role includes managing guest service, registration, room inventory, and compliance with hotel policies and standards; monitoring guest satisfaction and resolving service issues; promoting hotel services and upselling; keeping the team informed about hotel offerings and local attractions; and coaching team members to support a positive, productive work environment.

Responsibilities

• Oversee front office activities, including guest service, registration, room inventory, and adherence to hotel policies and standards.
• Track guest satisfaction, address service issues, and guide the team in implementing improvements to the guest experience.
• Promote hotel services and execute upselling tactics to drive room occupancy and revenue growth.
• Provide regular updates and training about hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and promptly resolve concerns while upholding service standards.
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights and rates as low as $40 per night at participating hotels.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed