Bell Captain - Signia by Hilton Diplomat Beach Resort

Hilton • Hollywood, FL

10d

About The Position

The Bell Captain leads the bell team in supporting seamless guest arrivals and departures and creating memorable hospitality experiences. The role welcomes and assists guests, handles luggage, helps guests become familiar with their rooms and hotel amenities, and oversees daily team operations. The Bell Captain also keeps the team informed about hotel services and local attractions and helps maintain bell carts, communication devices, and related equipment.

Requirements

• Demonstrate a passion for hospitality.
• Act with integrity and do the right thing.
• Show leadership and inspire others.
• Value teamwork.
• Demonstrate ownership and accountability.
• Bring urgency and discipline to the work.

Responsibilities

• Greet and escort arriving and departing guests, transport luggage, and orient guests to their rooms and amenities.
• Organize, store, and retrieve guest luggage according to hotel standards and procedures.
• Oversee daily team operations, including scheduling, training, and coaching, and foster an engaged, high-performing team.
• Provide regular updates so the team is informed about hotel offerings, services, and local attractions.
• Assist with the upkeep and functionality of bell carts, communication devices, and related equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed