Overnight Front Desk Representative (Part Time)
About The Position
The Overnight Front Desk Representative is the first point of contact for residents, families, and visitors at Emerald Court. The role provides welcoming customer service, supports front desk operations, and responds to residents’ needs with professionalism and care. The representative helps maintain a safe and engaging community, coordinates follow-up with team members, and protects confidential resident and community information. The schedule is Sunday through Tuesday, 11:00 p.m. to 7:15 a.m. Pay is $17–$18.50 per hour, depending on experience, plus a $1 overnight differential. The position is part-time.
Requirements
- High school diploma or equivalent preferred.
- Six months to one year of experience in customer service, hospitality, senior living, or a related field preferred.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Ability to multitask and stay organized in a fast-paced environment.
- Basic proficiency with Microsoft Office and other systems.
- Ability to remain calm and professional in emergency or high-pressure situations.
- Flexibility to work evenings, nights, weekends, and holidays as needed.
- Satisfactory completion of the pre-employment process; requirements may include drug screening, a job-related physical examination, TB screening, a background check, and vaccinations or immunizations required by applicable regulations.
Nice To Haves
- High school diploma or equivalent.
- Six months to one year of experience in customer service, hospitality, senior living, or a related field.
Responsibilities
- Greet residents, visitors, and callers in a friendly, professional, and welcoming manner.
- Respond to resident requests and coordinate timely follow-up with team members.
- Monitor community access and maintain accurate visitor and resident logs.
- Observe resident well-being and report concerns to the appropriate team.
- Respond to emergency systems and situations according to established protocols.
- Support new resident move-in processes, including data entry and communication tasks.
- Answer and direct incoming calls, resolving or routing questions appropriately.
- Keep the front desk and lobby clean, organized, and professional.
- Perform administrative tasks, including managing records, distributing mail, updating rosters, and processing work orders.
- Maintain communication logs to support continuity across shifts.
- Protect the confidentiality of resident and community information.
- Collaborate with team members across departments to support a positive community experience.
- Demonstrate the organization’s principles, values, and beliefs in interactions.
- Build relationships with residents, families, and team members.
- Deliver service with professionalism, respect, and care.
Benefits
- Healthcare benefits, including vision and dental (full-time employees only).
- Matching 401(k).
- Paid time off.
- Rewards and bonus opportunities.
- Continuous training and growth opportunities.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
