Front Desk Representative (Part Time)

Kisco Senior Living•San Rafael, CA

About The Position

The Front Desk Representative is the first point of contact for residents, families, and visitors at Drake Terrace. The role provides welcoming, professional customer service, supports front desk operations, and helps ensure residents’ needs are met with responsiveness and care. Duties include monitoring community access, coordinating follow-up on requests, observing resident well-being, responding to emergency systems and situations under established protocols, and supporting resident move-ins. The representative also performs administrative tasks, maintains communication and visitor logs, protects confidential information, and collaborates with colleagues across departments. This is a part-time position scheduled Tuesday and Thursday from 4 p.m. to 10 p.m. and Friday and Saturday from 2 p.m. to 10 p.m. The stated pay range is $21–$22 per hour, depending on experience, with a $1,000 hiring bonus. The position is with Kisco Senior Living at Drake Terrace.

Requirements

High school diploma or equivalent preferred.
Six months to one year of experience in customer service, hospitality, senior living, or a related field preferred.
Strong communication and interpersonal skills with a customer-focused mindset.
Ability to multitask and stay organized in a fast-paced environment.
Basic proficiency with Microsoft Office and other systems.
Ability to remain calm and professional in emergency or high-pressure situations.
Flexibility to work evenings, nights, weekends, and holidays as needed.
Satisfactory completion of the pre-employment process; requirements may include drug screening, a job-related physical examination, TB screening, background check, and vaccinations or immunizations required by applicable regulations.

Nice To Haves

High school diploma or equivalent.
Six months to one year of experience in customer service, hospitality, senior living, or a related field.

Responsibilities

Greet residents, visitors, and callers in a friendly, professional, and welcoming manner.
Respond promptly to resident requests and coordinate with team members to ensure timely follow-up.
Monitor community access and maintain accurate visitor and resident logs.
Observe resident well-being and report concerns to the appropriate team.
Respond to emergency systems and situations in accordance with established protocols.
Support new resident move-in processes, including data entry and communication tasks.
Answer and direct incoming calls, resolving questions or routing them appropriately.
Keep the front desk and lobby clean, organized, and professional.
Manage records, distribute mail, update rosters, and process work orders.
Maintain communication logs to support seamless operations across shifts.
Protect the confidentiality of resident and community information.
Collaborate with team members across departments to support a positive community experience.
Demonstrate the company’s Principles, Values, and Beliefs in interactions.
Build strong relationships with residents, families, and team members, and deliver service with professionalism, respect, and care.