Front Desk Representative (Part Time)

Kisco Senior Living•San Rafael, CA

5d•$21 - $22

About The Position

The Front Desk Representative at Drake Terrace is the first point of contact for residents, families, and visitors, creating a welcoming and safe community experience. The role provides customer service and supports daily front desk operations, ensuring residents’ needs are met with professionalism, responsiveness, and care. This is a part-time position scheduled Tuesday and Thursday from 4 p.m. to 10 p.m., and Friday and Saturday from 2 p.m. to 10 p.m. The pay range is $21–$22 per hour, depending on experience, and the position offers a $1,000 hiring bonus. Employment offers are contingent on satisfactory completion of the pre-employment process, which may include drug screening, a job-related physical examination, TB screening, background check, and vaccinations or immunizations required by applicable regulations.

Requirements

Strong communication and interpersonal skills with a customer-focused mindset.
Ability to multitask and stay organized in a fast-paced environment.
Basic proficiency with Microsoft Office and other systems.
Ability to remain calm and professional in emergency or high-pressure situations.
Flexibility to work evenings, nights, weekends, and holidays as needed.

Nice To Haves

High school diploma or equivalent preferred.
Six months to one year of experience in customer service, hospitality, senior living, or a related field preferred.

Responsibilities

Greet residents, visitors, and callers in a friendly, professional, and welcoming manner.
Respond promptly to resident requests and coordinate with team members for timely follow-up.
Monitor community access and maintain accurate visitor and resident logs.
Observe resident well-being and report concerns to the appropriate team.
Respond to emergency systems and situations according to established protocols.
Support new resident move-in processes, including data entry and communication tasks.
Answer and direct incoming calls, resolving questions or routing them appropriately.
Maintain a clean, organized, and professional front desk and lobby area.
Perform administrative tasks, including managing records, distributing mail, updating rosters, and processing work orders.
Maintain communication logs to support seamless operations across shifts.
Protect the confidentiality of resident and community information.
Collaborate with team members across departments to support a positive community experience.
Demonstrate the organization’s Principles, Values, and Beliefs in interactions.
Build strong relationships with residents, families, and team members.
Deliver service with professionalism, respect, and care.