Overnight Front Desk Associate

Planet Fitness • Pooler, GA

1d • Onsite

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role supports members on the club floor, handles membership and retail transactions, addresses questions and concerns, and helps maintain a clean, safe, and welcoming club environment. Team members are expected to follow health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.

Requirements

• Must be 18 years of age or older.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Positive, upbeat attitude and a commitment to providing a consistent, exceptional experience to members, guests, and team members.
• Punctual, reliable, and dependable; takes pride in work.
• Handles interactions diplomatically and is motivated to help others.
• Acts with integrity and respects others.
• Strong communication and listening skills, including empathy.
• Ability to learn quickly and apply online and hands-on training.
• Ability to stand and move throughout the club continually during the shift.
• Ability to communicate in person and by phone continually during the shift.
• Ability to lift up to 75 pounds.
• Ability to work around toxic chemicals during the shift.
• Ability to clean and sanitize equipment and facilities frequently.
• Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club, assist with questions or concerns, and help them check in.
• Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phone calls in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
• Make calls to prospective members and provide tours while assessing membership needs.
• Execute retail transactions accurately and support sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
• Keep restrooms clean and sanitized, stocked, and clutter-free according to the routine cleaning schedule.
• Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
• Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental, and vision insurance (some listed benefits are for full-time employees only).
• Vacation, sick time, and holiday pay (some listed benefits are for full-time employees only).
• Free Black Card membership.
• 401(k) retirement savings plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed