Overnight Front Desk Associate

Planet Fitness • Buffalo, NY

2d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a part-time Overnight Front Desk Associate for its Cheektowaga, New York location. This customer-service role welcomes and assists members, responds to questions and concerns, provides telephone service, accepts payments, promotes products and special offers, and helps maintain club cleanliness. Overnight weekday hours depend on club needs, and initial training hours and schedules may vary. Candidates should discuss availability with the Hiring Manager or include it on their application.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• Six months of face-to-face customer service experience in a retail environment.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making skills, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer-service skills.
• Ability to work collaboratively as part of a team.
• Willingness to learn, take on new challenges, and assume additional responsibilities.
• Friendly and professional when interacting with customers while cleaning is being performed.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer-service experience in the fitness industry preferred.

Responsibilities

• Welcome members and acknowledge their departure in a confident, professional, and friendly manner.
• Anticipate members’ needs and respond promptly.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably with complete and accurate information.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer customers’ questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401K plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage, applicable to full-time positions.
• Paid time off, applicable to full-time positions.
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED