Overnight Front Desk Associate

Planet Fitness•Port Saint Lucie, FL

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role welcomes and assists members, supports them on the club floor, handles membership and retail transactions, and helps promote club services and policies. The associate also maintains a clean, safe, and welcoming club environment overnight by cleaning and sanitizing equipment, amenities, restrooms, and communal spaces; completing routine club walkthroughs; and promptly addressing safety, cleanliness, maintenance, and facility concerns. The position involves regular interaction with members and callers, and requires standing and moving throughout the club during the shift.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat attitude and a passion for delivering a consistent, exceptional experience to members, guests, and fellow team members.
Punctual, reliable, and dependable, with pride in the quality of work.
Ability to handle interactions diplomatically and demonstrate motivation to help others.
Integrity, respect for others, strong communication skills, and the ability to listen and empathize.
Ability to inspire and motivate others.
Ability to learn quickly and apply online and hands-on training.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate continually in person or by phone during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals and frequently clean and sanitize equipment and facilities.
Ability to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and respond to questions or concerns.
Connect with members on the club floor, offer assistance and support in their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Conduct prospective member calls and tours and assess prospective members’ needs.
Process retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free in accordance with the routine cleaning schedule.
Frequently walk all club areas and promptly address safety, policy, and cleanliness concerns.
Promptly report or address maintenance and facility issues, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.