Overnight Front Desk Associate

Planet Fitness • Massapequa, NY

2d

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests, creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe, and welcoming club environment.

Requirements

• Must be at least 18 years of age.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Basic computer proficiency.
• Ability to stand and move continually throughout the club during the shift.
• Ability to communicate continually in person or by phone during the shift.
• Ability to lift up to 75 pounds.
• Ability to work around toxic chemicals during the shift.
• Ability to clean and sanitize equipment and facilities frequently.
• Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club, assist with check-in, and answer questions or concerns.
• Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Handle membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balances, and membership transfers.
• Call prospective members and conduct tours to assess their membership needs.
• Execute retail transactions accurately and drive sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
• Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently walk all club areas to address safety, policy, and cleanliness issues promptly.
• Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Term life insurance
• 401(k) retirement savings plan
• Flexible spending accounts, including healthcare and dependent care
• Vacation, sick, and holiday pay
• Free Black Card Membership
• Tuition reimbursement
• Employee perks and discounts
• Team-building competitions and social events

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed