NY LI/Peekskill - Overnight Front Desk Associate

Planet Fitness•West Babylon, NY

4d•$18 - $19

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests, helping create an exceptional Judgement Free member experience. The role involves welcoming and assisting people entering and leaving the club, supporting members on the club floor, responding to questions and concerns, and carrying out membership, sales, cleaning, safety, and facility-related duties. The position requires a positive, dependable, and team-oriented approach, clear and empathetic communication, and care in maintaining a clean, welcoming club environment. The associate receives online and hands-on training and must be willing to become CPR/AED certified. The hourly pay range is $17.50 to $18.50. Benefits listed include medical, dental, and vision insurance; disability and life insurance; a 401(k) plan; flexible spending accounts; vacation, sick, and holiday pay; a free Black Card Membership; tuition reimbursement; and employee perks and discounts. Certain benefits are for full-time employees only.

Requirements

Must be 18 years of age or older.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate continually in person or by phone during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions, concerns, and check-in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members and give tours while assessing their membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, quickly address safety or policy issues, and respond to cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Contribute to a safe and healthy workplace by following policies and protocols, reporting unsafe conditions or at-risk behaviors, and working safely.