NY LI/Peekskill - Overnight Front Desk Associate

Planet Fitness • Hicksville, NY

9h • $18 - $19

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests, creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people entering and leaving the club, supporting members on the club floor, handling membership and retail transactions, and maintaining a clean, safe, and welcoming facility.

Requirements

• Must be 18 years of age or older.
• Willingness to become CPR/AED Certified; training is provided by Planet Fitness.
• Basic computer proficiency.
• Able to stand and move throughout the club continually during the shift.
• Able to communicate continually in person or by phone during the shift.
• Able to lift up to 75 pounds.
• Able to work with toxic chemicals during the shift.
• Able to bend and twist to accomplish tasks.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club, and assist with questions, concerns, and check-in.
• Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phone calls in a friendly manner and assist callers with inquiries.
• Handle membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balances, and membership transfers.
• Conduct prospective member calls and tours, assessing membership needs.
• Complete retail transactions accurately and work toward sales goals.
• Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
• Keep restrooms clean, sanitized, stocked, and clutter-free by following the cleaning schedule.
• Frequently inspect all club areas and promptly address safety, policy, and cleanliness concerns.
• Promptly address maintenance and facility concerns, including broken or missing equipment and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Term life insurance
• 401(k) retirement savings plan
• Flexible spending accounts
• Vacation, sick, and holiday pay
• Free Black Card Membership
• Tuition reimbursement
• Employee perks and discounts
• Team-building competitions and social events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed