NY LI/Peekskill - Overnight Front Desk Associate

Planet Fitness • Lindenhurst, NY

3d

About The Position

Planet Fitness is hiring an Overnight Front Desk Associate to provide customer service to members, prospective members and guests and help create an exceptional Judgement Free member experience. The role includes welcoming visitors, answering questions, supporting members on the club floor, handling membership and retail transactions, maintaining cleanliness, and addressing safety and facility concerns. The position pays $17.50–$18.50 per hour. Some listed benefits are available to full-time employees only.

Requirements

• Must be at least 18 years old.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Must be able to lift up to 75 pounds.
• Able to stand and move throughout the club continually during the shift.
• Able to communicate continually in person or by phone during the shift.
• Able to bend and twist and move into different positions to accomplish tasks.
• Will encounter toxic chemicals during the shift.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit, assist with check-in, and respond to questions or concerns.
• Connect with members on the club floor, offer assistance, and uphold club policies.
• Resolve member concerns and escalate issues to a Manager when needed.
• Answer phone calls in a friendly manner and assist callers.
• Handle membership functions, including sign-ups, contact and billing updates, cancellations, unpaid balances, and membership transfers.
• Make calls to prospective members, conduct tours, and assess membership needs.
• Process retail transactions accurately and work toward sales goals.
• Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
• Keep restrooms clean, sanitized, stocked, and clutter-free according to the cleaning schedule.
• Frequently inspect club areas and promptly address safety, policy, and cleanliness issues.
• Report and address maintenance and facility concerns, including broken or missing equipment, leaky faucets, and fixtures.
• Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Term life insurance
• 401(k) retirement savings plan
• Flexible spending accounts
• Vacation, sick, and holiday pay
• Free Black Card Membership
• Tuition reimbursement
• Employee perks and discounts
• Team-building competitions and social events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed