NY LI/Peekskill - Assistant Manager

Planet Fitness•City of Peekskill, NY

6h•$19 - $22

About The Position

The Assistant Manager is a full-time position that assists the Club Manager in overseeing club operations and ensuring an exceptional Judgement Free member experience. The role involves onboarding and training team members, leading them through task completion, supporting club priorities and KPI goals, and helping ensure team members have the tools to provide an excellent member experience. The Assistant Manager also performs daily member-service and club-maintenance duties, including greeting and assisting members and guests, handling membership transactions and prospective-member inquiries, processing retail sales, keeping equipment and facilities clean and sanitized, and identifying safety, policy, maintenance, or cleanliness concerns. The role requires contributing to a safe and healthy workplace by following applicable policies and protocols and reporting unsafe conditions or at-risk behaviors to leadership.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to lift up to 75 pounds.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to move into different positions, including bending and twisting, to accomplish tasks.
Will encounter toxic chemicals during a shift.
Frequent cleaning and sanitizing of equipment and facilities.

Nice To Haves

9–12 months of experience in a customer service environment is preferred.
9–12 months of experience supervising and leading a team is preferred.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model and coach behaviors that provide an outstanding member experience.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and develop plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit; assist with questions and concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing updates, cancellations, collecting unpaid balances, and membership transfers.
Conduct prospective-member calls and tours and assess membership needs.
Process retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean and sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.