Overnight Front Desk Associate

Planet Fitness•Danvers, MA

12d•$16 - $17

About The Position

As an Overnight Front Desk Associate at Planet Fitness, you provide a superior level of customer service to members, prospective members and guests while creating an exceptional Judgement Free member experience. You help make the club welcoming, clean and safe, support members in their fitness journeys, and uphold club policies. The posted hourly pay range is $16.00–$17.00. Certain benefits are available only to full-time employees.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Continual standing and movement throughout the club during the shift.
Continual in-person or telephone communication during the shift.
Ability to lift up to 75 pounds.
Work involves encountering toxic chemicals.
Frequent cleaning and sanitizing of equipment and facilities.
Ability to bend, twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions and concerns, and help them check in.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Make calls to prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Keep restrooms clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas to identify and promptly address safety, policy and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.