Overnight Front Desk Associate

Planet Fitness • Bristol, CT

6d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking an Overnight Front Desk Associate to provide friendly, professional service to members and customers. The role includes greeting and farewelling members, anticipating and responding to their needs, answering telephone calls, resolving customer concerns, maintaining club cleanliness for up to 50% of a shift, processing payments, and promoting products and special offers. The associate must provide accurate, efficient service in a fast-paced retail environment and communicate business procedures and policies clearly.

The position is full-time and based in Bristol, Connecticut. Overnight weekday hours depend on club needs; initial training hours may vary, and schedules may change with facility needs. Applicants should discuss their availability with the Hiring Manager or note it on their application.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have six months of face-to-face customer service experience in a retail environment.
• Have excellent verbal and written communication skills.
• Be able to manage multiple responsibilities.
• Have a strong work ethic and sound decision-making and problem-solving skills.
• Be a self-starter who takes initiative with minimal direction and supervision.
• Be comfortable working a flexible rotating schedule.
• Have superior customer service skills.
• Be able to work as part of a team whose members depend on one another to get work done.
• Be willing to learn, seek new challenges, and take on additional responsibilities.
• Be friendly and professional when interacting with customers while cleaning is being performed.
• Be hardworking, enthusiastic, and energetic.
• Be able to talk and hear, sit and stand, and use hands and fingers to handle or feel.
• Be able to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience is preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members' needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering promptly and providing complete and accurate information.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary
• 401(k) plan
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions)
• Paid time off (applicable to full-time positions)
• Free Black Card membership
• Exercise incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED