Overnight Front Desk Associate

Planet Fitness•Bedford, NH

About The Position

The Overnight Front Desk Associate provides customer service to Planet Fitness members, prospective members, and guests while creating a welcoming, judgment-free club experience. The role includes greeting and assisting visitors, supporting members on the club floor, handling membership and retail transactions, and responding to inquiries and concerns. The associate also maintains the cleanliness and safety of the club through routine cleaning, sanitizing, inspections, and prompt reporting or resolution of maintenance and facility concerns. Team members are expected to follow health and safety policies and contribute to a safe workplace.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to stand and move throughout the club continually during the shift.
Able to communicate in person and by phone continually during the shift.
Able to lift up to 75 pounds.
Able to bend, twist, and move into different positions to accomplish tasks.
Able to work around toxic chemicals and perform frequent cleaning and sanitizing.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat attitude and passion for providing a consistent, exceptional experience to members, guests, and team members.
Punctual, reliable, and dependable; takes pride in work.
Handles interactions with diplomacy and is motivated to help others.
Acts with integrity and respect; demonstrates strong communication, listening, and empathy skills.
Ability to inspire and motivate others.
Quick learner able to apply online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions or concerns, and support check-in.
Connect with members on the club floor, offer assistance, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Contact prospective members and conduct tours to assess their membership needs.
Complete retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, and cleanliness issues.
Promptly address or report maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.