Overnight Front Desk Associate

Planet Fitness • Danbury, CT

3d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a part-time Overnight Front Desk Associate in Danbury, Connecticut. The associate welcomes and assists members, provides customer service in person and by telephone, responds to questions and concerns, processes payments, and promotes products and special offers. The role also includes maintaining club cleanliness for up to 50% of the shift. Scheduled overnight hours are Monday through Thursday, 10:00 p.m. to 5:00 a.m., and Sunday, 11:30 p.m. to 5:00 a.m.; Friday and Saturday are off. Initial training hours and schedules may vary based on facility needs. Applicants should discuss availability with the Hiring Manager or note it on their application.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• At least six months of face-to-face customer service experience in a retail environment is required.
• Excellent verbal and written communication skills.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-solving skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfort working a flexible rotating schedule.
• Strong customer service skills.
• Ability to work as part of a team whose members depend on one another to complete work.
• Friendly and professional demeanor when dealing with customers during cleaning.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience is preferred.
• Customer service experience in the fitness industry is preferred.
• Desire to learn, seek new challenges, and take on additional responsibilities.
• Hard-working, enthusiastic, and energetic attitude.

Responsibilities

• Welcome members and bid them farewell in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Answer telephone calls promptly and provide gracious, accurate, and knowledgeable service.
• Use communication and problem-solving skills to resolve customer concerns.
• Maintain club cleanliness for up to 50% of the shift, while interacting professionally with customers when cleaning is underway.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer customer questions and accurately explain business procedures and policies.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and critical illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED