Overnight Front Desk Associate

Planet Fitness•Holiday, FL

10d

About The Position

The Overnight Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role supports members in their fitness journeys, helps maintain club policies, and contributes to a clean, safe, and welcoming club environment.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat attitude and passion for delivering a consistent, exceptional experience to members, guests, and team members.
Punctual, reliable, and dependable, with pride in work.
Handle interactions diplomatically and show genuine motivation to help others.
Act with integrity and respect toward others.
Strong communication and listening skills, with the ability to empathize.
Ability to inspire and motivate others.
Ability to learn quickly and apply online and hands-on training.
Continual standing and movement throughout the club during the shift.
Continual in-person or telephone communication during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions or concerns, and support them during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective member calls and provide tours while assessing membership needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the cleaning schedule.
Frequently walk all club areas, promptly addressing safety or policy issues and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.