Overnight Freight Associates

Five Below • Muncy, PA

1d

About The Position

Five Below is seeking Overnight Freight Associates to support store operations and provide customers with a positive shopping experience. Associates greet and assist customers, help them find merchandise, share product knowledge, make recommendations, promote store events and sales, and address customer concerns. They also communicate restocking and service needs to management and collaborate with coworkers to meet store and company goals.

The role involves frequent use of store devices and cash registers, moving and stocking merchandise, retrieving items from the stock room, and assisting customers across the sales floor. Associates must be able to work a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The position is hourly and starts at $11.00.

Requirements

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and potential issues or concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move between the sales floor and stock room.
• Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company goals and contribute to a positive, productive work environment.
• Operate cash registers and store technology; move, retrieve, and put away merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed