Overnight Freight Associate

Five Below•Skokie, IL

7d•Onsite

About The Position

The Overnight Freight Associate supports store operations by assisting customers, helping meet sales and service goals, communicating merchandise and customer needs to management, and contributing to a positive team environment. The role involves frequent use of store devices, handling and stocking merchandise, and working a flexible schedule that may include overnight shifts.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
Comfortable using or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
Good communication skills and ability to engage with customers.
Ability to handle customer interactions and concerns courteously and professionally.
Basic information-gathering skills for problem solving.
Ability to learn procedural knowledge through on-the-job training.
Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently move across the sales floor and between the sales floor and stock room.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

Greet and acknowledge customers promptly and assist multiple customers efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer concerns and offer solutions, including turning returns into exchanges when possible.
Communicate merchandise-restocking and service needs, along with customer feedback, to management in a timely manner.
Collaborate with the team to support store and company goals and maintain a positive, productive work environment.
Move merchandise between the sales floor and stock room, including retrieving and putting away stock.