Overnight Freight Associate

Five Below•Skokie, IL

About The Position

The Overnight Freight Associate supports store operations by assisting customers, promoting merchandise and store events, resolving customer concerns, communicating store needs to management, and helping the team meet store and company goals. The role involves handling and stocking merchandise, using store technology and equipment, and completing work across the sales floor and stock room. The position requires schedule flexibility, including the possibility of overnight shifts, weekends, and travel as required.

Requirements

Must be at least 16 years old.
Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts, as well as travel as required.
Comfortable with or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
Able to communicate effectively and engage with customers.
Able to handle customer interactions and potential issues courteously and professionally.
Able to use basic information-gathering skills to solve problems.
Able to learn procedural knowledge through on-the-job training.
Able to move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Able to frequently climb and descend ladders; kneel, bend, twist, and stoop; and move around the sales floor and stock room.
Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

Greet customers promptly and assist multiple customers efficiently.
Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
Use suggestive selling and stay informed about product availability.
Inform customers about store events, promotions, and special activities.
Address customer issues using product knowledge and offer alternative solutions, aiming to turn returns into exchanges when possible.
Inform management about merchandise restocking, service requirements, and customer feedback.
Collaborate with the team to achieve store and company objectives and contribute to a positive work environment.
Operate cash registers and other store devices and move merchandise between the sales floor and stock room.