Overnight Freight Associate

Five Below • Westerville, OH

9d

About The Position

The Overnight Freight Associate supports store operations by assisting customers, maintaining merchandise availability, and contributing to store and company goals. The role includes customer service and sales support, communicating customer and merchandise needs to management, and helping maintain a positive and productive work environment. Associates use store technology and perform physical tasks involving merchandise, ladders, and movement throughout the sales floor and stock room. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Frequently move across the sales floor and between the sales floor and stock room.
• Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist multiple customers efficiently, and provide courteous service.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise-restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
• Operate store devices and technology and move, retrieve, and put away merchandise as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed