Overnight Freight Associate

Five Below • Columbus, OH

11d • Onsite

About The Position

The Overnight Freight Associate supports store operations by assisting customers, promoting products and events, resolving customer concerns, communicating store needs to management, and collaborating with the team. The position requires flexibility to meet business needs, including day, evening, weekend, and potentially overnight shifts. Associates use store technology and perform frequent merchandise-handling and other physical tasks. The stated starting pay is $12.00 per hour.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and potential issues or concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders, and kneel, bend, twist, and stoop.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Able to work a flexible schedule that may include days, evenings, weekends, overnight shifts, and travel as required.
• Able to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Keep management informed about merchandise restocking, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
• Retrieve and put away merchandise and assist customers across the sales floor.

Benefits

• The company refers applicants to its benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed