Overnight Freight Associate

Five Below • Pickerington, OH

10d • Onsite

About The Position

The Overnight Freight Associate supports store operations by assisting customers, promoting products and store events, addressing customer concerns, communicating store needs to management, and collaborating with the team. The role also involves handling and stocking merchandise, operating store devices and equipment, and completing physical tasks across the sales floor and stock room. The schedule must be flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using technology, or willing to learn, including computers, cash registers, hand-held and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential concerns courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move across the sales floor and stock room.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Able to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist them efficiently, and handle multiple customer interactions.
• Identify customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Tell customers about store events, promotions, and special activities.
• Address customer issues courteously and offer solutions, including exchanges when possible.
• Inform management in a timely manner about restocking, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company goals and support a positive work environment.
• Operate the cash register and other store devices; move and stock merchandise, including retrieving and putting away stock.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed