Overnight Freight Associate
About The Position
The Overnight Freight Associate supports store operations by assisting customers, promoting products and store events, addressing customer concerns, communicating merchandise and service needs to management, and collaborating with the team to meet store and company goals. The role involves operating registers and other devices, moving and stocking merchandise, retrieving and putting away stock, and following merchandise layouts and standard operating procedures. The schedule is flexible and may include day, evening, weekend, and overnight shifts, as well as travel when required.
Requirements
- Must be at least 16 years old.
- Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
- Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
- Good communication skills and ability to engage with customers.
- Ability to handle customer interactions and potential issues courteously and professionally.
- Basic information-gathering skills to solve problems.
- Ability to learn procedural knowledge through on-the-job training.
- Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
- Ability to frequently ascend and descend ladders, and kneel, bend, twist, and stoop.
- Ability to remain in a stationary, upright position for 80% of the time.
- Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Hourly position starting at $12.00.
Responsibilities
- Greet and promptly assist customers, including handling multiple customer interactions efficiently.
- Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
- Use suggestive selling and stay informed about product availability.
- Inform customers about store events, promotions, and special activities.
- Address customer concerns and offer alternative solutions, aiming to convert returns into exchanges when possible.
- Inform management in a timely manner about restocking needs, service requirements, and customer feedback.
- Collaborate with the team to achieve store and company objectives and contribute to a positive work environment.
- Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
- Move merchandise, retrieve and put away stock, and assist customers across the sales floor.
- Follow merchandise layout instructions, associate schedules, and standard operating procedures.
Benefits
- The company directs applicants to a benefits site for information about health coverage and financial and personal wellness support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
