Overnight Freight Assoicate

Five Below • Columbus, OH

8d

About The Position

The Overnight Freight Associate supports store operations by assisting customers, promoting products and store events, communicating merchandise and service needs to management, and collaborating with the team. The role requires flexible scheduling to meet business needs, including day, evening, weekend, and potentially overnight shifts. The position is hourly and starts at $11.00.

Requirements

• At least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, and weekend hours, with shifts that may include overnight work.
• Comfortable using, or willing to learn, computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders, kneel, bend, twist, stoop, and move between the sales floor and stock room.
• Able to remain in a stationary, upright position for 80% of the time.
• Able to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
• Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and operating procedures.
• Travel may be required as needed.

Responsibilities

• Greet and acknowledge customers promptly, assist multiple customers efficiently, and provide courteous service.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer product-based solutions, including exchanges when appropriate.
• Communicate restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to support store and company objectives and a positive work environment.
• Operate registers and other devices; move, retrieve, and put away merchandise; and assist customers across the sales floor and stock room.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed