Overnight Freight Assoicate

Five Below • Columbus, OH

6d

About The Position

The Overnight Freight Associate supports store operations by assisting customers, promoting merchandise and store events, addressing customer concerns, and communicating store needs to management. The role also involves moving and stocking merchandise, using store technology, and working a flexible schedule that may include overnight shifts. The position is hourly and starts at $11.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using technology such as computers, cash registers, handheld devices, and mobile devices, or willing to learn.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Able to frequently ascend and descend ladders.
• Able to frequently kneel, bend, twist, and stoop.
• Able to frequently communicate and exchange accurate information with customers, managers, and coworkers, both in person and by telephone.
• Able to frequently move across the sales floor and between the sales floor and stock room.
• Able to identify and discern email and printed instructions.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and assist customers promptly, including handling multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer solutions, including alternatives that may turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management.
• Collaborate with the team to support store and company goals and maintain a positive, productive work environment.
• Operate cash registers, computers, handheld devices, phones, walkies, and mobile devices as needed.
• Move merchandise and retrieve or put away stock, including using ladders and working in the stock room and sales floor.
• Follow email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Benefits

• The posting directs applicants to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed