Overnight Dispatch Support Coordinator

Ruan Transportation Management Systems•Ankeny, IA

19d•Onsite

About The Position

This full-time, onsite position in Ankeny, Iowa, is part of Ruan’s Extended Operations Center. The coordinator provides support to Ruan operations team members and customers outside traditional work hours, delivering centralized customer service and dispatch support across multiple operations in the Ruan network. The role supports drivers, customers, maintenance staff, and operations staff by assigning workload to available drivers, monitoring product movements, resolving delivery and scheduling issues, and maintaining accurate, near-real-time information in Ruan transportation management systems. The schedule is Wednesday through Friday and every other Saturday, from 7:00 PM to 7:00 AM. The position follows an alternating schedule described as working four days and having three days off, then working three days and having four days off.

Requirements

High school diploma/GED or equivalent experience.
1–2 years of experience in transportation, dispatching, customer service, or another related area.
Excellent oral and written communication skills.
Good customer service and problem-solving abilities.
Willingness to work 12-hour shifts, weekends, and overtime.
Dependable and reliable, with the ability to work independently in a fast-paced environment.
Strong organizational, prioritization, and multitasking skills.
Some knowledge of DOT rules and regulations.
Strong computer skills, including Microsoft Office Suite (Word, Excel, and Outlook), and the ability to learn various software.

Responsibilities

Prepare and process real-time operational data, including maintaining driver activities in computer systems, driver hours of service, fuel inquiries, and other required items.
Update driver and dispatch information in the dispatch system in real time.
Respond to customer issues by looking up information, completing reports, updating orders, recording necessary information, and responding to emails.
Communicate regularly and promptly with operations about issues affecting customers, service expectations, or commitments.
Record and maintain an updated computer log of incidents.
Manage administrative and customer service responsibilities.
Assist operations team members and drivers with training and resource materials for standard operational processes and procedures as needed.
Perform other job-related duties and special projects as required.