Overnight Dispatch Coordinator

Ruan Transportation Management Systems•Troy, OH

25d•Onsite

About The Position

Coordinate the timely movement of customers’ products in a safe and efficient manner while complying with company rules and DOT regulations. Assign workloads to available drivers, monitor product movements, and resolve delivery and scheduling issues. Use Ruan transportation management systems to ensure required operational data is accurately captured in near real time. This is a full-time, onsite position in Tipp City, Ohio, scheduled Tuesday through Saturday from 5:00 PM to 3:00 AM.

Requirements

High school diploma, GED, or equivalent work experience.
1–2 years of transportation, dispatching, terminal assistant, customer service, or other related experience.
Excellent written and verbal communication skills.
Knowledge of DOT rules and regulations.
Strong working knowledge of dispatch-system technology and Microsoft Office Suite.

Responsibilities

Ensure timely pickup and delivery of customer orders within the assigned area while maintaining customer expectations and efficiently utilizing drivers and equipment.
Direct and schedule drivers’ work, communicate assignments, and monitor driver activities and performance to support on-time and efficient movement of goods.
Identify and resolve daily service and scheduling issues, escalating issues to management as appropriate and communicating professionally with customer contacts.
Monitor drivers’ hours of service to prevent DOT violations.
Communicate regularly and promptly with customers about issues affecting service or customer expectations.
Prepare and process operational data and paperwork, including driver activities in computer systems, activity reports and trip documents, hours-of-service records, fuel tickets, and other required items.
Update driver and dispatch information in the dispatch system in real time.
Monitor and promote safety in all areas of dispatch.