Overnight Client Safety Navigator (On-Call) - MLK

HealthRIGHT 360•Los Angeles, CA

7d•Onsite

About The Position

HealthRIGHT 360 is a nonprofit organization providing healthcare services to vulnerable populations, including mental health care, substance use treatment, primary health services, and transitional support. The Martin Luther King Jr. Behavioral Health Center (MLK BHC), a HealthRIGHT 360 program, provides residential Drug Medi-Cal services for adults in Los Angeles County. The Overnight Client Safety Navigator fosters a safe, respectful, and welcoming environment at MLK BHC. The role responds to emergency and crisis situations in coordination with program leadership, law enforcement, and other teams. Duties include maintaining facility security, managing client and visitor access, supporting crisis intervention and medical assistance, and completing required documentation and training. The navigator must remain alert and awake throughout the overnight shift.

Requirements

High school diploma or equivalent.
Valid First Aid and CPR certification, or ability to obtain certification within 30 days of hire.

Nice To Haves

Associate’s degree or higher.
Two years of job-related experience working with the criminal justice population or community behavioral health system.

Responsibilities

Maintain a safe and orderly environment for clients, staff, and visitors in accordance with agency and industry standards.
Monitor security cameras, attend building security meetings, and coordinate with service providers and administrative staff.
Clear crowds, debris, and out-of-place items; direct and deflect traffic; and de-escalate tense situations while maintaining a respectful demeanor.
Maintain appropriate boundaries and follow the organization’s code of conduct.
Make regular rounds of entrances, exits, offices, common areas, and building perimeters.
Work with local law enforcement and complete incident reports as needed.
Remain alert and awake throughout the overnight shift.
Maintain client and visitor logs; welcome returning clients, ensure sign-in, and check belongings for contraband.
Welcome visitors, check credentials, ensure sign-in, and escort visitors to the supervisor on duty.
Answer and direct calls or messages, and provide resources and information to clients and guests as needed.
Carry Narcan, recognize signs of overdose, and administer Narcan as necessary.
De-escalate emotionally charged situations and use non-confrontational behavior during observation and intervention.
Complete documentation in accordance with HIPAA, 42 CFR Part 2, and applicable funding requirements.
Attend and participate in meetings, complete assigned training on time, and read and respond to messages and emails when appropriate.
Perform other duties as assigned.