Client Safety Navigator - MLK BHC Residential

HealthRIGHT 360•Los Angeles, CA

7d•Onsite

About The Position

HealthRIGHT 360 is a nonprofit organization that provides accessible and comprehensive healthcare services to vulnerable populations, including mental health care, residential and outpatient substance use treatment, primary health services, and transitional support for people re-entering the community after involvement in the criminal justice system. The organization integrates physical and behavioral health to address social determinants of health, foster resilience, and facilitate recovery. The Martin Luther King Jr. Behavioral Health Center (MLK BHC), a HealthRIGHT 360 program contracted with the Department of Public Health’s Substance Abuse Prevention and Control program, provides residential Drug Medi-Cal services for up to 99 adults. Located on the Martin Luther King Jr. Hospital campus in Willowbrook, South Los Angeles, it serves residents throughout Los Angeles County. The in-person Client Safety Navigator helps create a safe, respectful, and welcoming environment. The role works with program leadership, law enforcement, and other teams to respond to emergencies and crises, including client drug use, overdoses, program interruptions, and other situations.

Requirements

High school diploma or equivalent.
Valid First Aid and CPR certification, or ability to obtain certification within 30 days of hire.

Nice To Haves

Associate’s degree or higher.
Two years of job-related experience working with the criminal justice population or community behavioral health system.

Responsibilities

Maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
Monitor security cameras and attend building security meetings.
Clear crowds, debris, and out-of-place items to maintain safety.
Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor under pressure.
Collaborate with service providers and administrative staff to maintain an orderly environment.
Maintain appropriate boundaries and follow the organization’s code of conduct.
Make regular rounds of entrances, exits, offices, common areas, and building perimeters.
Work with local law enforcement and file incident reports as needed.
Maintain client and visitor logs.
Welcome clients returning from appointments, ensure they sign in, and check belongings for contraband.
Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
Answer and direct calls or messages and provide resources and information to clients and guests as needed.
Carry Narcan, recognize signs of overdose, and administer Narcan as necessary.
De-escalate emotionally charged situations and use non-confrontational behavior during observation and intervention.
Complete documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements.
Attend meetings, complete assigned training in a timely manner, and read and respond to messages and emails when appropriate.
Perform other duties as assigned.