Client Safety Navigator - Pomona Adult DMH

HealthRIGHT 360•Pomona, CA

2d•Onsite

About The Position

The Client Safety Navigator (CSN) is an in-person role at Prototypes Women’s Center in Pomona, a 180-bed residential facility serving women, including those who may involve their children in recovery. The position fosters a safe, respectful, and welcoming environment and works with program leadership, law enforcement, service providers, and administrative teams to respond to emergencies such as drug use, overdose, and program disruptions. The CSN helps maintain facility security and order, monitors the premises and security cameras, manages client and visitor access, supports crisis intervention and medical assistance, and completes required documentation. The role requires adherence to agency standards, professional boundaries, and applicable documentation requirements, including HIPAA and 42 CFR Part 2.

Requirements

High school diploma or equivalent required.
Valid First Aid and CPR certification, or ability to obtain certification within 30 days of hire.
Ability to work in person.
Ability to meet the stated physical requirements, including occasional bending or stooping, reaching above shoulder level, kneeling, pushing or pulling, squatting, crawling, crouching, lifting, and carrying. The stated usual and maximum lifting/carrying weights are 5 and 20 pounds.
Job requires operating desk machines, including a computer, fax, printer, and phone; precise manual dexterity for documentation and data entry; and exposure to cleaning supplies.

Nice To Haves

Associate’s degree or higher preferred.
Two years of job-related experience working with the criminal justice population or the community behavioral health system preferred.

Responsibilities

Maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
Monitor security cameras, attend building security meetings, and collaborate with service providers and administrative staff.
Clear crowds, debris, and out-of-place items; direct and deflect traffic; and de-escalate tense situations while maintaining a respectful demeanor.
Maintain appropriate boundaries and follow the organization’s code of conduct.
Make regular rounds of entrances, exits, offices, common areas, and building perimeters.
Work with local law enforcement and file incident reports as needed.
Distribute client money accurately as assigned and transport clients when necessary.
Welcome clients returning from appointments, ensure they sign in, and check their belongings for contraband.
Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
Maintain client and visitor logs; answer and direct calls or messages; and provide resources and information to clients and guests as needed.
Carry Narcan, recognize signs of overdose, and administer Narcan as necessary.
De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention.
Administer CPR and/or first aid as needed.
Ensure client medications are securely stored and properly accounted for.
Document incidents in the facility log and document client progress notes.
Complete required documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements.
Attend and participate in meetings; complete assigned training in a timely manner; and read and respond to messages and emails when appropriate.
Work weekends and holidays as needed and as scheduled.
Perform other duties as assigned.