Client Navigator

Community Medical Services•Tucson, AZ

About The Position

Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for individuals overcoming opioid and substance use disorders. Under the supervision of the Clinic Manager, the role combines security and client engagement to ensure a positive experience for patients, staff, and visitors. The position works Monday through Friday, 7 a.m. to 3 p.m.

Requirements

High school diploma or equivalent.
Excellent communication skills, including the ability to respond to clients with patience, objectivity, and a non-judgmental attitude.
Ability to stand, sit, and walk while patrolling the clinic and clinic grounds.
Ability to remain friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.
Comfort enforcing policies, resolving conflict, and assisting with client altercations and crisis episodes.
Ability to handle sensitive material confidentially and comply with HIPAA and 42 CFR, Part 2.

Nice To Haves

Previous safety, law enforcement, security, or customer service experience.
Experience with substance use disorders.

Responsibilities

Patrol the assigned location to help ensure the safety of clinic employees, clients, and visitors.
Engage with clients about rule infractions or violations and provide support to help prevent repeated violations.
Help keep the grounds clean, including picking up trash and notifying leadership of maintenance needs.
Anticipate potential client issues and support or redirect unwanted behavior.
Use verbal de-escalation techniques with escalated clients and encourage them to speak with their counselor or use other support services as needed.
Notify appropriate emergency personnel, police, or fire departments in emergencies.
Submit daily reports of irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.