Client Navigator

Mission Economic Development Agenc • San Francisco, CA

2d • Onsite

About The Position

The Client Navigator is part of MEDA’s Workforce team within the Asset Building department. The team operates a Centralized Job Center and vocational training programs in San Francisco’s Mission District, serving a focus population of Latino and immigrant communities. Using an integrated service delivery model, MEDA offers workforce, financial, and housing services to community members. The Client Navigator supports job seekers in achieving employment and career goals, economic stability, and general well-being through client-centered services.

The role supervises the computer lab and assists clients with computer equipment and community resources; conducts client intake and needs assessment; facilitates workforce and financial capability workshops; provides job-readiness and financial coaching; connects clients to employers, employment opportunities, and vocational training; and supports outreach, data collection, and collaboration with internal teams and external partners. This position is fully on-site at MEDA’s San Francisco office. A background check and live scan are required.

Requirements

• Excellent oral and written communication skills in both Spanish and English.
• At least 2 years of experience providing educational or social services to community members with multiple needs.
• Experience providing excellent customer service and de-escalation.
• Ability to explain and teach basic computer use, email, and online forms.
• Knowledge and proficient use of software technology, including MS Office, Salesforce, and Google Suite.
• Demonstrated planning and time-management skills.
• Ability to work in a fast-paced setting and adapt to changing priorities.
• Alignment with MEDA’s mission and passion for serving underserved populations, particularly low-income individuals, immigrants, and English learners.
• Authorization to work for any employer in the United States; MEDA cannot sponsor or take over sponsorship of an employment visa.
• Ability to complete a background check and live scan.

Nice To Haves

• BA or equivalent years of education or work experience.
• Knowledge of San Francisco’s workforce network.

Responsibilities

• Supervise MEDA’s computer lab and help clients use computer equipment and community resources to apply for jobs and services.
• Follow client registration and intake protocols, assess client needs and eligibility, connect clients with services, and provide backup reception support.
• Facilitate workshops on assigned workforce and financial capability topics.
• Coach clients on job and career preparedness, including resumes, cover letters, interview preparation, and job search.
• Help clients reduce or eliminate employment barriers and connect work-ready job seekers with employers, employment opportunities, and vocational training.
• Provide financial coaching, including goal setting and action planning related to budgeting, debt, income, savings, credit, and safe banking, and conduct follow-up.
• Engage community members through outreach, community events, and other organizing opportunities.
• Collect accurate client service data and keep records current in data systems to support compliance and program monitoring.
• Work effectively with other teams and external partners.
• Participate in special projects within MEDA and Asset Building programs as needed.
• Perform auxiliary duties as assigned.

Benefits

• Comprehensive medical, vision, and dental insurance for employees and their dependents.
• At least 20 days of paid time off for new employees.
• Employee Assistance Program offering free financial or legal counseling to employees or their families.
• Other voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed