Client Navigator

Community Medical Services • Tucson, AZ

1d

About The Position

Community Medical Services (CMS) is seeking a Client Navigator to foster a safe, welcoming recovery environment for individuals overcoming opioid and substance use disorders. Under the supervision of the Clinic Manager, the role combines security and client engagement to ensure a positive experience for patients, staff, and visitors.

The schedule is Monday through Friday, 4:30 AM to 12:30 PM. The position requires patrolling the clinic and its grounds, interacting with clients in a friendly and courteous manner, enforcing policies, resolving conflicts, and supporting clients during altercations or crises. The Client Navigator must handle sensitive information confidentially in compliance with HIPAA and 42 CFR, Part 2.

Community Medical Services is a CARF-accredited addiction treatment program that provides outpatient medication-assisted treatment and individual and group counseling for people seeking help with opioid use disorder. Headquartered in Arizona, CMS has more than 70 treatment clinics in 14 states.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, including the ability to respond to clients with patience, objectivity, and a non-judgmental attitude.
• Ability to stand, sit, and walk while patrolling the clinic and clinic grounds.
• Ability to enforce policies, resolve conflict, and assist with client altercations and crisis episodes.
• Ability to handle sensitive material confidentially and comply with HIPAA and 42 CFR, Part 2.

Nice To Haves

• Previous safety, law enforcement, security, or customer service experience.
• Experience with substance use disorders.

Responsibilities

• Patrol the assigned location to ensure the safety of clinic employees, clients, and visitors.
• Engage with clients to notify them of rule infractions or violations and provide support to help prevent repeat violations.
• Help keep the grounds clean, including picking up trash and notifying leadership of maintenance needs.
• Anticipate potential client issues and support and redirect unwanted behavior.
• Use verbal de-escalation techniques with escalated clients and encourage them to speak with their counselor or use other support services as needed.
• Notify appropriate emergency personnel, police, or fire departments in emergencies.
• Submit daily reports of irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.

Benefits

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short- and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support mental health and wellness
• Ongoing professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED